Terms & Conditions

Welcome to Zernish. By accessing or using our website, browsing our products, or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or making a purchase.

1. General

These Terms & Conditions apply to all visitors, users, and customers of the Zernish website.
Zernish reserves the right to update, modify, or replace these Terms & Conditions at any time. Any changes will be effective once posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the revised terms.

2. Products & Product Information

We make every effort to ensure that product descriptions, photographs, colours, measurements, prices, and other information displayed on our website are accurate.
However, colours may appear slightly different depending on your device, screen settings, lighting, and photography. Minor variations in fabric, embroidery, embellishments, or finishing may also occur, particularly with handcrafted products.
Zernish reserves the right to modify product information, discontinue products, or change availability without prior notice.

3. Pricing

All prices displayed on the website are subject to change without prior notice.
While we make every effort to ensure that all prices are accurate, errors may occasionally occur. In the event of an incorrect price being displayed, Zernish reserves the right to correct the price and, where necessary, cancel the affected order.
If payment has already been made for an order that is cancelled due to a pricing or product availability error, any applicable refund will be processed through the relevant payment method.

4. Orders

By placing an order through our website, you agree to provide accurate and complete information, including your name, contact details, billing information, shipping address, and product selection.
Once an order has been placed, you will receive an order confirmation. An order confirmation confirms that we have received your order but does not necessarily guarantee fulfilment.
Zernish reserves the right to refuse or cancel an order due to:
  • Product unavailability
  • Incorrect pricing or product information
  • Payment issues
  • Incorrect or incomplete customer information
  • Suspected fraudulent or unauthorised activity
  • Any other legitimate operational reason
If an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with our Refund & Exchange Policy.

5. Order Changes & Cancellations

Customers are responsible for reviewing their order carefully before completing the purchase.
Once an order has been confirmed, changes or cancellations may not always be possible, particularly once an order has entered processing, production, or dispatch.
If you wish to request a change or cancellation, please contact our customer support team as soon as possible. Requests will be considered based on the status of the order.

6. Shipping & Delivery

Shipping charges, delivery timelines, dispatch information, and international shipping conditions are detailed in our Shipping Policy.
Delivery timelines provided on the website are estimates and may be affected by circumstances beyond our reasonable control, including courier delays, customs clearance, weather conditions, public holidays, or incorrect delivery information.
Customers are responsible for providing a complete and accurate shipping address and contact information.
For international orders, customs duties, taxes, or other charges imposed by the destination country may apply. Unless otherwise stated, these charges are the customer's responsibility.

7. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are subject to the terms and conditions outlined in our Refund & Exchange Policy.
Customers are encouraged to review this policy before placing an order, as certain products may have specific eligibility requirements or exclusions.

8. Promotions & Discount Codes

Zernish may offer promotional discounts, sale prices, promotional codes, and other special offers from time to time.
Each promotion may be subject to specific terms, validity periods, product exclusions, and eligibility requirements.
Unless explicitly stated otherwise:
  • Promotional offers cannot be combined with other discounts.
  • Discount codes cannot be applied to previous purchases.
  • Discount codes must be applied at checkout.
  • Promotional offers are valid only for the stated period.
Zernish reserves the right to modify, suspend, or withdraw any promotional offer where permitted by applicable law.

9. Payments

Customers must provide valid and accurate payment information when placing an order.
Orders are processed using the payment methods made available at checkout. Zernish reserves the right to verify payment information and decline or cancel transactions where payment cannot be successfully authorised or where fraudulent activity is suspected.
Any additional bank charges, currency conversion fees, customs duties, or other charges associated with a transaction may be the customer's responsibility, depending on the payment method and destination.

10. Size & Measurements

Customers are responsible for selecting the appropriate size before placing an order.
Please refer to the size chart provided on the website before purchasing. Measurements may refer to either body measurements or garment measurements, as specified on the relevant product or size chart.
Minor variations in measurements may occur due to manufacturing and garment construction.
Zernish is not responsible for an incorrect size selection made by the customer where the product supplied corresponds to the size ordered.

11. Website Use

You agree to use the Zernish website only for lawful purposes.
You must not:
  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorised access to our website, systems, or accounts.
  • Interfere with the security or operation of the website.
  • Copy, reproduce, distribute, or misuse website content without permission.
  • Use automated systems or methods to access or collect website content without our written permission.
Zernish reserves the right to restrict or terminate access to the website where misuse or violation of these terms is identified.

12. Intellectual Property

All content available on the Zernish website, including but not limited to logos, brand names, photographs, product designs, graphics, videos, text, illustrations, and other visual or written materials, is owned by or licensed to Zernish unless otherwise stated.
No content from this website may be copied, reproduced, modified, distributed, published, or commercially used without prior written permission from Zernish.

13. Third-Party Services & Links

Our website may use or provide access to third-party services, including payment gateways, courier services, analytics providers, social media platforms, and other service providers.
Third-party services are governed by their own terms and policies. Zernish is not responsible for the content, availability, security, or practices of third-party websites or services beyond our reasonable control.

14. Website Availability & Errors

We make reasonable efforts to keep our website accurate, secure, and available. However, we do not guarantee that the website will always operate without interruption, delays, technical errors, or inaccuracies.
We reserve the right to temporarily suspend, modify, update, or discontinue any part of the website without prior notice.

15. Limitation of Liability

To the extent permitted by applicable law, Zernish shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or from circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

16. Privacy

Your personal information is collected and handled in accordance with our Privacy Policy.
By using our website and placing an order, you acknowledge that your information may be processed as necessary to fulfil orders, process payments, arrange delivery, provide customer support, and operate and improve our services.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Pakistan.
Any disputes arising in connection with these Terms & Conditions or your use of the Zernish website shall be subject to the jurisdiction of the competent courts and authorities, subject to any applicable consumer protection laws.

18. Contact Us

If you have any questions regarding these Terms & Conditions, your order, or any of our website policies, please contact us through the contact details provided on the Zernish website.