Shipping & Delivery Policy
At Zernish, we are committed to ensuring that your order reaches you safely and within the estimated delivery timeframe. Please review the following shipping and delivery terms before placing your order.
1. Domestic Shipping — Pakistan
We offer nationwide delivery across Pakistan.
Once your order has been dispatched, it is typically delivered within 3–5 working days, depending on your location and courier service.
Delivery timelines are estimates and may vary for remote areas, during sales, festive periods, public holidays, or periods of high order volume.
You will be notified once your order has been dispatched and is on its way.
2. International Shipping
Zernish ships worldwide.
International delivery timelines vary depending on the destination country, customs clearance procedures, and the courier service used. The estimated delivery timeline will be communicated to you at the time of dispatch.
Please note that international deliveries may take longer than the estimated timeframe due to customs clearance or circumstances beyond our control.
3. Shipping Charges
Shipping charges are calculated according to the delivery destination, package size/weight, and applicable courier rates.
The applicable shipping charges will be displayed or communicated at the time of placing your order, before dispatch.
Any additional charges imposed by the destination country, including customs duties, import taxes, VAT, or other government charges, are not included in the product or shipping price unless explicitly stated otherwise.
4. Order Processing & Dispatch
Orders are processed during our regular business days, excluding weekends and public holidays.
Orders may require additional processing time depending on product availability, order volume, and whether an item is ready-to-ship, made-to-order, or requires additional preparation.
The delivery timeframe begins once the order has been dispatched, not from the date the order is placed.
You will receive a notification once your order has been dispatched.
5. Order Tracking
Once your order has been shipped, tracking details will be shared with you where tracking is available.
Tracking information may take some time to become active after the package has been handed over to the courier.
Customers are responsible for monitoring their shipment using the tracking information provided.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, phone number, postal/ZIP code, and any other information required for successful delivery.
Zernish is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect, incomplete, or outdated delivery information provided by the customer.
7. Changes to Shipping Address
If you need to change your shipping address, please contact us as soon as possible after placing your order.
Address changes can only be accommodated before the order has been dispatched. Once an order has been handed over to the courier, we may not be able to make any changes to the delivery address.
Any additional charges resulting from an approved address change may be payable by the customer.
8. Customs Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.
These charges are determined by the customs authorities of the destination country and are the sole responsibility of the customer.
Zernish does not have control over these charges and they are not included in the product or shipping price unless specifically stated.
Customers are responsible for complying with any applicable import requirements in their country.
9. Failed or Unsuccessful Delivery
If a delivery cannot be completed due to an incorrect address, unavailable recipient, refusal to accept the package, failure to respond to the courier, or repeated unsuccessful delivery attempts, the order may be returned to Zernish.
In such cases, additional shipping charges may apply for re-delivery.
For international orders, if a package is returned because the customer refuses to pay applicable customs duties or import charges, any return or re-shipping costs may be the responsibility of the customer.
10. Returned-to-Sender Packages
If an order is returned to Zernish after unsuccessful delivery, the customer may be contacted regarding the next steps.
Any additional shipping or handling charges incurred for re-dispatching the order may be charged to the customer.
11. Delivery Delays
While we make every effort to deliver orders within the estimated timeframe, delivery dates are not guaranteed.
Delivery may occasionally be delayed due to circumstances beyond our control, including but not limited to:
- Courier delays
- Customs clearance
- Weather conditions
- Public holidays
- Strikes or service disruptions
- Incorrect or incomplete delivery information
- High order volumes
- Unexpected logistical or operational issues
Zernish is not liable for delays caused by circumstances beyond our reasonable control.
12. Partial Shipments
If an order contains multiple products with different availability or processing timelines, items may be dispatched separately.
Where applicable, customers may receive separate tracking details for each shipment.
Additional shipping charges will only apply where communicated and agreed upon before dispatch.
13. Damaged Packages
Customers are advised to inspect their package upon delivery.
If your package arrives visibly damaged, please take photographs of the package and its contents before disposing of any packaging and contact our customer support team as soon as possible.
We will review the matter and, where applicable, coordinate with the relevant courier service.
14. Missing Items or Incorrect Orders
If an item is missing from your order or you have received an incorrect item, please contact our customer support team as soon as possible after delivery with your order number and relevant photographs.
Each case will be reviewed individually and resolved in accordance with our applicable exchange, return, and order policies.
15. Delivery Confirmation
An order will be considered delivered once the courier service confirms delivery to the address provided at checkout.
Zernish is not responsible for packages after the courier has confirmed successful delivery.
If you believe your package has been incorrectly marked as delivered, please contact us promptly so that we can assist in raising the matter with the courier.
16. Remote & Extended Delivery Areas
Certain remote or extended delivery locations may require additional delivery time and/or additional shipping charges.
Where applicable, such charges or delays will be communicated to the customer.
17. Sale & Peak Period Orders
During sale periods, festive seasons, new collection launches, and other periods of high order volume, processing and delivery times may be longer than usual.
We recommend placing orders in advance if they are required for a specific date or occasion.
18. Contact Us
If you have any questions regarding your order, shipping, or delivery, please contact our customer support team with your order number and delivery details.
We will be happy to assist you with your shipment and provide the latest available information regarding your order.