Privacy Policy

At Zernish, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.
By accessing or using our website, you agree to the practices described in this Privacy Policy. If you have any questions regarding your personal information or this policy, please contact us through the details provided on our website.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:
  • Create an account on our website
  • Place an order
  • Subscribe to our newsletter or marketing communications
  • Contact our customer service team
  • Participate in promotions, surveys, or other website activities
This information may include:
  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment and transaction details
  • Account information
  • Order history and preferences
  • Any other information you choose to provide to us
We may also automatically collect certain technical information when you browse our website, including your IP address, browser type, device information, operating system, pages visited, and browsing activity.

2. How We Use Your Information

We use the information we collect to:
  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Process payments and provide transaction-related services
  • Provide customer support
  • Communicate with you regarding your orders, account, or enquiries
  • Send promotional offers, newsletters, and updates where you have opted in
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Understand website traffic and customer preferences
  • Prevent fraud, unauthorized transactions, and other security issues
  • Comply with applicable legal and regulatory requirements
We only use your personal information for legitimate business purposes and in accordance with applicable laws.

3. Log Files

Like many websites, Zernish may use log files to monitor and analyze website activity. Information collected may include IP addresses, browser type, Internet Service Provider (ISP), referring and exit pages, date and time stamps, and clicks or other browsing activity.
This information is generally used for website administration, security, analytics, and understanding general usage trends. It is not intended to personally identify individual visitors.

4. Cookies and Similar Technologies

Zernish may use cookies, pixels, web beacons, and similar technologies to improve your experience on our website.
Cookies may help us:
  • Remember your preferences
  • Keep items in your shopping cart
  • Understand how visitors use our website
  • Improve website functionality and performance
  • Provide relevant content and advertising
  • Analyze website traffic and customer behaviour
You may adjust your browser settings to refuse or limit cookies. However, disabling certain cookies may affect the functionality of parts of our website.

5. Third-Party Services and Advertising

We may work with third-party service providers, including payment processors, shipping partners, analytics providers, and advertising platforms.
These third parties may process certain information on our behalf to provide their services. Advertising and analytics partners may use cookies, JavaScript, pixels, or web beacons to understand website activity and help us measure or personalize advertising.
These third parties operate under their own privacy policies, and we recommend reviewing their respective policies for more information about how they handle your data.

6. Sharing of Personal Information

Zernish does not sell your personal information.
We may share necessary information with trusted third-party service providers when required to operate our business and fulfil your requests. For example, information may be shared with:
  • Payment processors to complete transactions
  • Courier and shipping companies to deliver your orders
  • Website, hosting, and technology providers
  • Analytics and marketing service providers
  • Professional advisers where necessary
  • Government authorities or law-enforcement agencies where legally required
We only share information that is reasonably necessary for the relevant purpose.

7. Marketing Communications

If you subscribe to our newsletter or otherwise provide consent to receive marketing communications, we may send you information about new collections, promotions, sales, launches, and other updates from Zernish.
You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link included in our emails or by contacting us directly.
Please note that you may still receive essential communications relating to orders, payments, deliveries, or your account even if you opt out of promotional communications.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal obligations.
When information is no longer required, we may securely delete or anonymize it in accordance with applicable requirements.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:
  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Request restriction of certain processing
  • Object to certain uses of your information
  • Withdraw consent where processing is based on consent
  • Request a copy of your personal information in a portable format
To exercise any applicable rights or request information about how your data is handled, please contact Zernish through the contact details available on our website.

11. Do Not Sell My Personal Information

Zernish does not sell your personal information to third parties.
If you have questions about how your information is used or shared, or wish to opt out of certain marketing or data practices, please contact us.

12. Children’s Privacy

Our website is not intended for children who are below the applicable legal age to provide personal information independently.
Zernish does not knowingly collect personal information from children. If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate steps to remove the information.

13. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment services, or other external websites.
Zernish is not responsible for the privacy practices, content, or security of these third-party websites. We encourage you to review their privacy policies before providing them with your personal information.

14. Changes to This Privacy Policy

Zernish may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.
Any updates will be posted on this page. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us through the contact information provided on the Zernish website.